Update to the Parts Replacement Program

As of February 18, 2020, if a game is purchased in the US that has damaged or missing components, please return to where you originally bought the game for assistance. For further information on this process and more, please see the contact information list and read our Parts Replacement FAQ (below).


 

Studio Contacts for Game-Related Questions:

Atomic Mass: info@atomicmassgames.com

Catan Studio: Catan FAQ and Info@CatanStudio.com

Fantasy Flight Games Board & Card Games: info_boardcard@fantasyflightgames.com

Fantasy Flight Games Miniatures: info_minis@fantasyflightgames.com

Z-Man Games: info@zmangames.com

 

Hobby Retailer Questions:

If you are a Hobby Store with questions, please contact your Sales Rep directly.

Parts Replacement FAQ

I bought my game at a local game or toy store. What do I do if it is missing a component or is damaged?

Return to the store where you originally purchased the game with proof of purchase, and they will be able to request a replacement copy of the game from Asmodee USA or their distributor. When they receive it, you will be able to exchange your defective copy for the new one, subject to availablity and store policy. For issues unrelated to missing or damaged components, your store’s regular return/exchange policies will apply.

 

I bought my game at a big box store/website (Target, Walmart, Amazon, etc.). What do I do if it is missing a component or is damaged?

Return the game to the store and follow their current return/exchange policies. Generally,  you'll be able to exchange your copy or receive a refund depending on the issue and their inventory as long as you have your original proof of purchase. If you have any questions, please review their return/exchange policies ahead of time.

 

I bought my game from Asmodee USA directly at a convention or one of their whollyowned web stores, including FFG, Z-Man, and Asmodee USA's web store. What do I do if it is missing a component or is damaged?

Please visit that webstore where you originally made the purchase and locate the “Customer Service” section for further assistance with your issue.

 

I bought my copy from a friend or an online consumer-to-consumer market. What do I do if it is missing a component or is damaged?

We encourage you to make sure that all components of a game are present and intact before purchasing a game second hand. Unfortunately, we cannot offer replacements for products that were not purchased directly from our USA retail partners or webstores.

 

I recieved my copy as a gift. What do I do if it is missing a component or is damaged?

If you or the gift giver know the store it was originally purchased from, please see the process above relating to the type of store it was purchased from. If you cannot contact the original retail store, you can contact Asmodee USA directly at customerservice@asmodeena.com.

 

Why are you removing the parts replacement program?

With the number of quality titles in Asmodee USA's growing library, maintaining an independent stock of elements of each game becomes more difficult. We believe offering the customer service through the store they have purchased the game from will be a better experience.

 

Who does this change in parts replacement affect?

These changes only apply to the United States. If you purchased an English language copy of a game outside of the USA, please speak to the retailer you bought it from in your country as they have different policies.

 

What if I submitted a Parts Request before it was closed on February 18th?

Your request will be fulfilled as per the old system, in the order it was received.

 

What if my question isn't answered here or I'm encountering problems while trying to resolve the issue with my game?

If you encounter a problem during any of the processes in this FAQ or if your question was not answered, you can contact Asmodee USA directly at customerservice@asmodeena.com and provide full details on the issue.